HasbroToyShop.com bleh

[dvandom]

In the same order that got me Sentinel Prime, I also ordered Ultra Magnus. It shipped separately and arrived today.

1) They treated it as a separate order, didn't apply the coupon code, and charged me more shipping than the combined order...so it ended up costing me almost ten dollars more.

2) It's broken. The sound and light gimmick doesn't work in robot mode, and half the screw heads on the torso are stripped so I couldn't even take it apart to try fixing myself.

I have emailed customer service a complaint. Worst case, I send it back for full refund (including shipping) and wait for it to show up in a store. Best case, they send me a second Ultra Magnus and don't insist I return the defective one (I've heard of this happening to others) while also refunding me the 10%. Probably gonna end up something in between, but I'll review the one I have while I wait for results.

Comments

[veloxiraptor.livejournal.com]

I have to wonder something about this toy...is his "eyebrow" supposed to be raised by default? On mine, the eyebrow only straightens out when you're holding the button. Seems very strange they'd make it that way instead of the other way around. It's like he's in a constant state of skepticism.

[dvandom.livejournal.com]

No, your eyebrow is on wrong, as far as I can tell. Or mine is. :)