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After dealing with a few years of the registrar that ate the registrar that ate the original registrar of my domain, and their continued inability to get me access to anything like a user account (although they'd still take my money and do simple corrections via email), I've decided to swap over to GoDaddy. There may be some lumps in the process, though, so if you try to go to a dvandom.com address this November and it doesn't work, try dvandom.info instead.
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But um. Well I guess you already registered the new domain.
If the current company (eNom) is being unpleasant I am not certain what you might do. I do not actually work in the domain registration part of the company.
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"If the e-mail address isn't currently active, a transfer won't be
possible. I'd ask if the current registrar has some other method of
authenticating the request, like faxing verification of identity."
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