Passed another milestone at work yesterday. Got my first three call audits in, and they (barely) averaged higher than the 95% mark required for audit quality. Which means I no longer have to send my created cases in to my team leads to look over for me. I'm a real boy now!

I'm really settling in well at the job, I think. The vast majority of calls I get are simple cases where I look up a code, find it needs no pre-authorization, and let the caller know and send them on their way within three minutes or so. A dozen or so calls a day require more effort, filling out a computerized form specifying service date, procedures, attending doctor and facility, and so forth—generally, ten to fifteen minutes or so, maximum. And I get a few calls from ordinary members, mostly ones who dialed the wrong department by mistake and I can send on to the right place.

Even the 11 to 8 shift is turning out not to be as bad as I'd feared, on the whole. The hour lunch does give me time to go farther afield for lunch, run errands, try new places, and so on. And the last couple hours of the shift, when the only places still open and calling in are in the Mountain and Pacific time zones, are quiet enough that I can read a book nearly uninterrupted. I can't read ebooks on the computer the way I could in the old customer service job, alas, but I have plenty of print books on my shelves that I've always meant to get around to but never had found the time for yet. I've worked through several of those so far.

Another really nice thing is that there's a medical clinic for employees and members built right into the office building's front lobby. I checked out a sleep study machine from them a few weeks ago, and had a blood draw there on Monday, and today I go in to find out the results. It's certainly a lot easier going in to see a doctor where I work than it is having to trek afield to some other medical center!

The one thing I need to bear in mind is that I only barely passed those audits. I find myself making the same kind of mistake repeatedly on some of my calls, and I need to evolve coping strategies to make sure I cut that out. I need to make sure I keep my average up; I don't have any excuse not to get 100% every time.
redneckgaijin: (Default)
([personal profile] redneckgaijin Jul. 19th, 2017 09:11 pm)
 KWLP is my little Internet radio show on DementiaRadio.org, 9 to 11 PM Wednesdays (Central time).

Tonight: S-E-X Pt. 1 - Down and Dirty

Tune your streaming-audio app to listen.dementiaradio.org:8027 to listen!

FULL PLAYLIST WILL APPEAR ON THIS POST 
AT THE END OF THE SHOW.

Comment to vote for as many songs as you'd like to hear replayed next week; the top five total votes here, on IRC chat during the show, and on the Dementia Radio Facebook group will be replayed next week as REQUEST ROW. The top vote-getters for the whole year get played the last two shows of the year in our top-100 countdown.

LEAD-IN TRACK
Pervert - Ed Golden

AAAAAAAALL THE SEX
Monty Python - Sit on My Face
Spinal Tap - (Funky) Sex Farm
Hayseed Dixie - Feel Like Making Love
The Four Postmen - Let Me Make You Smile In Bed
The Consortium of Genius - All I Wanna Do Is You
Possible Oscar - Get Our Geek On
Ookla the Mok - Tantric Yoda
Tim Cavanagh - Really Safe Sex
Garfunkel and Oates - Handjob, Blandjob, I Don't Understand Job [Explicit]
Monty Python - The Naval Medley

SHAFTED
Lorne Elliot - The Smallest Thing Known To Man-
Devo Spice - Enhanced
Da Vinci's Notebook - Enormous Penis
Bowling for Soup - My Wena

PADDING
Queen - Fat Bottomed Girls
Danny Birt - Lady Hath Bustle
Dave Elder & The Elderados - but but but
Spinal Tap - Big Bottom

A WORD FROM SOMEBODY ELSE'S SPONSOR
Radio Free Vestibule - Joe's Sex Shop

A SHOP WHERE YOU CAN'T TAKE THE MERCHANDISE HOME WITH YOU
Mike Toomey - What It Was, Was A Strip Club
Patton Oswalt - The Stripper
Paul and Storm - Strip Club Daddy (Studio Version)
Robert Lund & Spaff.com - Hey, Old Stripper
Cirque du So What - At the Strip Club on Carson Ave

THIS SET IS NOT HET
Corky & The Juice Pigs - Eskimo- Corky & The Juice Pigs
Raymond and Scum - Does This Make Me Gay?
Avenue Q Original Cast - If You Were Gay
Tom Smith - Two Guys Kissing Ruined My Life

REQUEST ROW
Mikey Mason - Mad
Modern Entertainment - Thorazine Shuffle
Sudden Death; Worm Quartet - Inner Voice
Consortium of Genius - Brain Wrap (feat. Dr. 'A')
Consortium of Genius - They Said I Was Mad

SPECIAL BONUS TRACK
Garfunkel and Oates - I Would Never (Have Sex with You) [Explicit]


redneckgaijin: (Default)
([personal profile] redneckgaijin Jul. 12th, 2017 08:45 pm)
KWLP is my little Internet radio show on DementiaRadio.org, 9 to 11 PM Wednesdays (Central time).

Tonight: INSIDE MY MIND

Tune your streaming-audio app to listen.dementiaradio.org:8027 to listen!

FULL PLAYLIST WILL APPEAR ON THIS POST 
AT THE END OF THE SHOW.

Comment to vote for as many songs as you'd like to hear replayed next week; the top five total votes here, on IRC chat during the show, and on the Dementia Radio Facebook group will be replayed next week as REQUEST ROW. The top vote-getters for the whole year get played the last two shows of the year in our top-100 countdown.

LEAD-IN TRACK
Consortium of Genius - Brain Wrap (feat. Dr. 'A')

MATTER FOR THOUGHT
The Consortium of Genius - i think therefore i rock
They Might Be Giants - I Should Be Allowed to Think
Tom Smith - Hamster Brain
The Frantics - You Were Speeding
They Might Be Giants - A Self Called Nowhere

THE VOICES TELL ME TO DO THINGS
Lemon Demon - There's a Robot In My Head
Denis Leary - Voices in My Head
Sudden Death; Worm Quartet - Inner Voice
Donna Freberg; Donovan Freberg; Stan Freberg - Theater of the Mind
They Might Be Giants - Where Your Eyes Don't Go

CHANGE THE RECORD DAMMIT
The Arrogant Worms - Song Inside My Head [#][*]
Devo Spice - Earworm
Cartoon Planet - The Song That Doesn't End

CRACKING UP, NO REALLY
The Bonzo Dog Band - You Done My Brain In
They Might Be Giants - Lost My Mind
Leroy Pullins - I'm a Nut
Johnny Cash - Everybody Loves a Nut
Naploeon XIV - Split Level Head
Parry Gripp - I'm a Crazy Wierdo and I'm Calling You
Patton Oswalt - Great Food Is Cooked by Psychos
They Might Be Giants - Absolutely Bill's Mood

INSANITY FOR FUN AND PROFIT
The Zanies - The Mad Scientist
C.O.G. - They Said I Was Mad
Mikey Mason - Mad

THE KILLER CURES
Billy May; Daws Butler; Stan Freberg - The Lone Psychiatrist
Modern Entertainment - Thorazine Shuffle
Consortium of Genius - Lobotomy
Randy Hanzlick, M.D. - I'd Rather Have a Bottle in Front of Me (Than a Frontal Lobotomy)
Ray Stevens - I Used to Be Crazy [*]
Napoleon XIV - They're Coming to Take Me Away, Ha-Haaa!

REQUEST ROW
TJ & The Revo - Too Late to Apologize
The Great Luke Ski - Aliens Just Don't Understand
Ookla the Mok - Super Powers
1776 Original Cast - But, Mr. Adams
Ookla the Mok (feat. Shoebox, the great Luke Ski, and Devo Spice) - Welcome to the Con


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